Kansas City’s Choice Commercial Cleaning Company
Welcome to Crystal Clear Enterprise, Inc., your best source for high quality building maintenance, janitorial, and inspection services. Whether you have a small office or large facility, we provide much more than just cleanliness and maintenance; we give you peace of mind. Leave the care of your building to our commercial cleaning company in Kansas City, so you can concentrate on what’s really important to you – running your business!
Established in 1997, our mission is to promote excellence in building services. We provide a clean, safe, healthy and comfortable work environment. Our services include janitorial services, floor care, pest control, construction clean up, janitorial supplies, maintenance, and specialty services. We work around the clock, understanding that different institutions have different needs and providing them with tailor-made solutions. Our clients include schools, small businesses, car dealerships, large corporations, and hospitals. In addition, we provide services to some major private and government owned facilities, such as Truman Medical Center, Government Employees’ Health Association, Federal Aviation Administration, Kansas City Royals, county government buildings, city government buildings, KC Renaissance, and more.
Standing behind our on-the-job custodians and supervisors is a highly dedicated and experienced team whose mission is to ensure high-quality performance. It isn’t just our quick response time and attention to detail that have made Crystal Clear an industry leader in Client Relationship Management. We use a state-of-the-art Automated Management System (AMS) to monitor our employees, track incidents and ensure timely delivery of scheduled services and quality control.
We believe in extremely high levels of safety, and all of our sites undergo OSHA compliant inspections. For every building we manage, a site-specific Policy and Procedure manual is written for our employees. To ensure that you get the best service possible, our staff members are highly trained, and we will ensure that our commitment to safety is carried forth on your premises.
Crystal Clear Enterprise, Inc. was established in 1997, and is a firm highly organized to provide the best possible building services. Standing behind the on-the-job custodians and supervisors are a series of people and systems to insure high quality performance.
Inspection and Quality Control
On a non-routine basis, the Quality Control Inspector will inspect the facilities using a detailed quality control form unless an alternate form is provided. He/she will note performance on each cleaning function. Any deficiencies noted will be given to the facility’s representative and to Crystal Clear Enterprise’ Management.
Any complaints about quantity or quality of service should be directed to your Account Executive or Quality Control Manager. Complaints will receive prompt and effective attention.
Crystal Clear Enterprise, Inc. personnel at the supervisory level or higher are equipped with cell phones and pagers which gives us immediate access to emails. This assures our customers of rapid response to any emergency situation at all times. One quick call to our office will initiate immediate action.
Give us a call, we’d love the opportunity to visit your premises, and tell you more about why we’re the perfect choice for your business.
Building relationships, promoting excellence and maintain integrity is not just our mission, it’s our lifestyle.
Janitorial maintenance is a labor-intensive, “people” business. The success of our firm ultimately rests on the quality of its personnel. Following are brief resumes of some of the firm’s key people.
Mr. James Davis, CBSE – President
Mr. Davis is the founder and one of the owners of Crystal Clear Enterprise, Inc. has been involved in building service management for over twenty years and is knowledgeable of all aspects of the industry. As an Account Executive in this industry, he helped develop and implement marketing strategies, purchasing systems and set profit margins.
As a Sales Representative he proved his ability to expand existing service contracts and acquired new customers by securing contracts with several major private and government owned facilities such as: Hallmark Cards, Unified Government of Wyandotte County, Johnson County and Hospital Corporation of America to name a few.
He was given special recognition for increasing profit margins and service contracts. Mr. Davis has taken every opportunity available to expand his education in the building maintenance industry; including earning his CBSE (Certified Building Service Executive) designation, through BSCAI (Building Service Contractor Association International). Mr. Davis has completed sales training courses, leadership and team building workshops, numerous building services such as work loading and scheduling, customer service, conflict resolution, quality control, facility management, team cleaning, and many more. He is a member of BSCAI (Building Services Contractor Association International), ISSA (International Sanitary Supply Association) and Grandview Chamber of Commerce.
Ms. Ailene Hartz – Sr. Vice President Of Business Development
Ms. Hartz is one of the owners of Crystal Clear Enterprise, Inc. and has over nineteen years’ experience in the building service industry. Her entire career has been in the building maintenance field, and her rapid transition from performing maintenance work and quality control to handling office work and serving as a Sales Representative attests to her ambition. As one of the owners of CCEI she was responsible for establishing training programs, employee handbook and compensation packages, hiring procedures, affirmative action plan and all aspects of human resource department. She has a strong background in general office procedures and specific experience in sales, maintaining inventory, accounts receivable, purchasing, customer service, shipping and receiving. As Sr. VP of Business Development she is responsible for obtaining and maintaining accounts, contract preparation and negotiation, introducing new products to customers, educating customers on SDS, Chemical Safety, and quarterly Quality Control Audits. Ms. Hartz has devoted ninety percent of her time to growing the business. She is member of BSCAI (Building Services Contractor Association International), ISSA (International Sanitary Supply Association) and is on the Executive Board of Directors for Grandview Area Chamber of Commerce.
Mrs. Susan Johns – Office Manager
Mrs. Johns has over twenty-five years’ experience in office administration and bookkeeping. She has performed various duties from answering the phones, to production scheduling for Xerox Corporation and Serta Mattress. As office Manager for CCEI for over seven years, she is responsible for Accounting procedures which include, Accounts Payable, Accounts Receivable, Payroll, maintaining and updating corporate chart of accounts, preparation of all management reports on a daily, weekly and monthly basis.
Mrs. Marla Strickland – HR Coordinator
Mrs. Strickland joined our team June 2016 as a Human Resource Coordinator. She is responsible for recruiting, monitoring and updating HRM system, hiring personnel, background checks, everify, new employee on-boarding, orientation, payroll prep and other assignments. Marla worked with the Center School District as a Parent Educator/Screening Coordinator from 2008- to June 2016.
Mr. Victor Stewart – Operations Supervisor, Kansas
Mr. Stewart joined the Crystal Clear’s team in July of 2014. Victor has over 10 years of experience in the janitorial service industry. He is responsible for supervising employees at various locations, providing training to personnel, ensuring that personnel are following company policies and rules, he acknowledges and responds to customer concerns, and performs periodic inspections.
Mr. Jonathan Buttram – Area Supervisor, Missouri
Mr. Buttram joined our team in June 2017. He has over nine year’s management experience. At Crystal Clear he is responsible for supervising employees at various locations, providing training to personnel, ensuring that personnel are following company policies and rules, he acknowledges and responds to customer concerns, and performs periodic inspections. Mr. Buttram also ensures work tickets are completed on time and in compliance with Crystal Clear’s standards and customer scope of work.
Mr. Ronnie Malone – Quality Control Coordinator
Mr. Malone is a dedicated, hardworking professional with over 20 years’ experience in the service industry. He worked as a General Manager for Sodexo at Several hospitals and hotels in the Kansas City area. He offers solutions in leading teams by example with hands on experience in every level of janitorial service and a unique ability to execute best practices to increase employee engagement, customer satisfaction and financial outcomes. Ronnie will be responsible for setting up and establishing quality control audit standards with customer point of contact. He will do periodic inspections and meet with supervisor to review report. He is also responsible for following up with the customer and the building supervisor.
Ms. Janette Lockridge – Operations Administrator
Ms. Lockridge joined our team in 2016, she has over 25 year’s management experience in healthcare facilities management, emergency response management, OSHA Safety compliance and Construction Management. As Operations Administrator for Crystal Clear some of her duties are setting up all new accounts with work tickets, checklist and any necessary reports. She is also responsible for tracking any customer complaints, request or compliments and assigning them to an Area Supervisor for a resolution.